Refund policy

RETURN & REFUND POLICY

Thank you for supporting BroknOpen. Because our products include digital resources and print-on-demand items, return and refund eligibility varies by product type.

Digital Products
Due to the immediate-access nature of digital products, all sales of downloadable or digital products are final once the product has been delivered or made available for download. We do not accept returns, exchanges, or refunds for digital products unless required by applicable law.

If you experience a technical issue accessing your digital purchase, please contact us so we can help.

Printed & Physical Products
Many BroknOpen physical products are printed specifically when an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges for change of mind, ordering the wrong item, or other customer preference reasons.

If your order arrives damaged, defective, misprinted, or you receive the incorrect item, please contact us within 14 days of delivery. Please include your order number and photographs showing the issue so we can review your request.

If your claim is approved, we will arrange an appropriate replacement or refund.

Order Changes & Cancellations
Orders may enter production shortly after they are placed. Once production has begun, we cannot guarantee that an order can be changed or canceled. Contact us as soon as possible if you notice an issue with your order.

Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us
Questions or problems with an order? Please contact BroknOpen using the contact information provided on our website.